Terms and Conditions

Terms and Conditions

Events and Ticketing

Booking Fees and Taxes

A booking fee of between $3.50 – $4.95 will be applied to all bookings online or over the phone.

Any discounted ticket offer only applies to the ticket price, not the booking fee.

Any ticket purchases and all booking fees are inclusive of GST, where applicable.

Exchanges and refunds

No refunds are available unless a performance is cancelled or re-scheduled, and a refund is requested.

Refunds for tickets purchased by credit card will be refunded to that credit card. Tickets purchased by cash, cheque or EFTPOS will be refunded by direct EFT deposit. Auxiliary expenses incurred by you in connection with your attendance or non-attendance at an event, including a cancelled or rescheduled event, will not be refunded.

For events with multiple dates, exchanges are only permitted to another performance of the same event, subject to availability. Exchanges between events will not be permitted. Any exchanges must be made at the original point of sale and will be subject to exchange fees.

Where an exchange is made to a less expensive ticket type or performance date, the price difference will not be refunded. Where an exchange is made to a ticket type or performance date of equal or greater value any additional cost plus the exchange fee must be paid at the time of the exchange.

No exchanges are available within 24 hours of the Event Date.

Concessions

Holders of valid concession cards are eligible for concession price tickets: Student card (full-time), MEAA membership card, Carer Card, Health Care Card, Pension Card, Veterans Affairs Card, all government-issued Seniors Cards. You may be asked to show your valid concession card when purchasing or collecting your tickets and/or on entering the venue. Concession prices are not applicable on all events or performances.

Groups
Some events will offer discounts for booking multiple tickets. The number in brackets next to ‘Group’ indicates how big your group needs to be in order to qualify for the group discount. Prices listed are per ticket. Group prices are not applicable on all events or performances.

Children under 2 (Babes-in-arms)

Unless otherwise specified, children under the age of two do not need a ticket. Please note this means children will need to sit on your lap as they will not have a seat. Please be mindful of the show’s content when taking along a small child.

Discounts

Any advertised discounts apply to full price tickets only and cannot be redeemed with any other ticket type.

Accessibility and Companion Cards

All ticketed events accept Companion Cards. To book a companion ticket using your companion card, please contact the ticketing team on (03) 9660 9600 or venue@melbournefringe.com.au.

For all accessibility and companion card information, please see our Accessibility Information Page.

Conditions of Entry

Upon entry to the venue ticketholders agree to be photographed for promotional use of Common Rooms and/or Melbourne Fringe. It is also a condition of entry to a performance that no recording or photographic devices are used, including mobile phones, which must be switched off prior to the beginning of the performance. Your fellow audience members and performer will be delighted by your manners.

Delivery Method

Ticket purchased online at commonrooms.com.au will be issued as eTickets. This requires customers to have a valid email address. Please ensure you have checked your spam folder if you have not received the tickets to your inbox. eTickets can be printed or presented at the venue on a smart phone or tablet. Don’t print unnecessarily, let’s save some trees!

Latecomer Policy

Venue staff reserve the right to admit latecomers only if there is a suitable moment in the performance. Management reserves the right to refuse admission; this policy is to prevent disruption to other patrons and the performance.

Melbourne Fringe and Live Performance Australia

Melbourne Fringe issues tickets on behalf of Common Rooms in accordance with the Live Performance Australia (LPA) Ticketing Code of Practice. For a copy of the LPA Ticketing Code for consumers please click here.

Payment

If you are unsure if a payment has gone through, please contact venue@melbournefringe.com.au or call 9660 9600 before attempting to pay again. Melbourne Fringe reserves the right to not provide refunds if payment has been successful. If payment has been unsuccessful, we can happily help you secure your tickets.

Melbourne Fringe accepts ONLY Visa and Mastercard for online and phone sales.

Ticket Resale

Tickets may not, without prior written consent from Melbourne Fringe, be resold at a premium, offered as a prize or used for advertising or other promotional use. A ticket purchased from a reseller does not guarantee you entry to the event.

Show content

Unless an event is categorised as a children or family show content may not be suitable for all ages. For more information on show content please visit the specific event’s page on our website.

Under 18 policy

Common Rooms is a licensed venue and as such is open to those 18 and over only, unless otherwise specified.  You may be requested to show identification when attending events listed as 18+ and may be refused entry if you are unable to provide valid ID.

Complaints or questions

For any complaints or questions, please contact Melbourne Fringe on venue@melbournefringe.com.au or (03) 9660 9600.

Terms of Sale

Please read these Terms of Sale prior to purchasing a ticket for any event held at Common Rooms.  By purchasing a ticket to a Common Rooms event, you are agreeing to these Terms of Sale.

Conditions of purchase

  1. The ticket cannot be returned or refunded after purchase except as provided for in the LPA Code of Practice for Event Ticketing.
  2. The right is reserved to add, withdraw or substitute artists, performers or events, vary ticket prices, and/or vary advertised programmes, seating arrangements and audience capacity.
  3. The right of admission is reserved by the venue and/or entrepreneur and/or its agent. Late arrival may result in non-admission.
  4. It may be a condition of entry to individual events that a search of person and/or their possessions will be required at the time of the entry to the venue.
  5. Entry may be refused if tickets are damaged or defaced in any way or are not purchased from Melbourne Fringe or other authorised points of sale.
  6. Professional cameras, video cameras and other recording devices are not permitted.
  7. If other conditions apply, they are displayed either in the box office or near the entrance to the venue.
  8. By purchasing a ticket, attending an event or otherwise dealing with Melbourne Fringe, you agree to be bound by the Melbourne Fringe privacy policy.  A copy of the privacy policy can be viewed here.
  9. These Terms of Sale are governed by the laws of Victoria, Australia.